Frequently Asked Questions
Please view the most common questions asked of us. If you do not see the answer here, give us a call and we will be happy to help you. Thank you.
Concord Furniture carries most of today’s recognized manufacture names such as: Kroehler, Superstyle, Trendline, Magnussen, Ideal, Continental, Buhler, Strata, Distinctive & Edgewood. We also carry some of today’s larger importers: Homelegance, Legacy, Worldwide, Eztia, Port o Fino & Standa. At present we are working with over 30 known suppliers and manufactures!
Concord Furniture upholds all manufacture warranties and in some cases extends them! We offer a customer service department that reacts in a timely fashion and works with you in order to resolve any issue there may be.
We accept all major forms of today’s payment methods such as Visa, MasterCard, Debit and even American Express! We also offer a form of delayed payment by offering our clients a choice with our various No Interest and No Payment plans: 3, 6, 12 and even upto 18 Months!.
Upon the purchase of your new furniture, your sales person will give an approximate delivery date. Special orders require longer times than stocked items. Any additional inquires regarding the arrival of your purchase can be made Monday through Friday from 10:00 A.M. to 6:00 P.M. by calling the store at 905-455-8818. You may also choose to pick-up your purchase. Warehouse Hours are Monday through Saturday 10:00 A.M. to 5:00 P.M. No pick-ups on Sundays!
It is very important that sufficient notice (24 hour minimum) be given for any re-scheduling of a delivery date. Please call the store as soon as possible. It is the customer’s responsibility to have a mature person at the location that is authorized to receive and sign for the product. We can not leave product at the premise if it is not signed for.
Seasonal weather conditions can hinder the efficiency of a deliver and more importantly the safety of our delivery personnel. Please ensure there is a clear path to where the furniture is going. Many times customers are unaware that items like railings, doors, plants, and other furnishings, are items that when removed and taken out of the way prior to delivery can significantly speed up the process and reduce the risk of potential damage. Removing snow from your driveway and walkway as well as salting all areas including stairs and ramps is the responsibility of the customer. This should be done a few hours prior to delivery to allow the salt to melt the ice. We can not remove cardboard or old furniture from your premise.
At the time of delivery, it is important that the customer inspects the delivered products for any visual signs of damage. Our delivery team also examines the merchandise for the same reason. Once you are satisfied, you will be asked to sign for the product upon completion of the delivery. Product left in the packaging will be acknowledged as “sight-unseen”. This means it is the customers’ responsibility to inform us immediately upon the opening of cartons of any apparent or concealed damage. Also you can contact our service department by calling Toll Free: 1-877-822-5983.