Delivery

Delivery area available within 3 hours in any direction of our Brampton location, (Canada Only).

Contact customer service to book your delivery today 905-455-8818.

When Can I Expect My Purchase?

Upon the purchase of your new furniture, your sales person will give an approximate delivery date. Special orders require longer times than stocked items. Any additional inquires regarding the arrival of your purchase can be made Monday through Friday from 10:00 A.M. to 6:00 P.M. by calling the store at 905•455•8818. You may also choose to pick-up your purchase. Warehouse Hours are Monday through Saturday 10:00 A.M. to 5:00 P.M. No pick-ups on Sundays!

Concord Furniture offers professional home delivery service 6 days a week, Monday through Saturday. Our trucks are generally on the road between 9:00 A.M. and 6:00 P.M. However, due to traffic, weather conditions and unforeseen delays, WE DO NOT PROVIDE SPECIFIC DELIVERY TIMES. We will attempt to contact the customer the evening prior to the confirmed delivery date (usually between 4:00 P.M. and 8:00 P.M.). We can only suggest an approximate A.M. /P.M. delivery time. It is important that we have your correct phone number. A second contact number such as your work and cell-phone number is helpful.

What If I'm Not Home?

It is very important that sufficient notice (24 hour minimum) be given for any re-scheduling of a delivery date. Please call the store as soon as possible. It is the customer's responsibility to have a mature person at the location that is authorized to receive and sign for the product. We can not leave product at the premise if it is not signed for.

What Can I Do To Help?

Seasonal weather conditions can hinder the efficiency of a deliver and more importantly the safety of our delivery personnel. Please ensure there is a clear path to where the furniture is going. Many times customers are unaware that items like railings, doors, plants, and other furnishings, are items that when removed and taken out of the way prior to delivery can significantly speed up the process and reduce the risk of potential damage. Removing snow from your driveway and walkway as well as salting all areas including stairs and ramps is the responsibility of the customer. This should be done a few hours prior to delivery to allow the salt to melt the ice. We can not remove cardboard or old furniture from your premise.

What if There's Damage (To My Product)?

At the time of delivery, it is important that the customer inspects the delivered products for any visual signs of damage. Our delivery team also examines the merchandise for the same reason. Once you are satisfied, you will be asked to sign for the product upon completion of the delivery. Product left in the packaging will be acknowledged as "sight-unseen". This means it is the customers' responsibility to inform us immediately upon the opening of cartons of any apparent or concealed damage. Also you can contact our service department by calling Toll Free: 1•877•822•5983.

Concord Cares About Your Home (Precautions We Take):

Upon arrival of your delivery, our personnel will assess the area and take every precaution to ensure that your floor surfaces are protected (to a reasonable degree). When deemed necessary, our delivery team will place blankets or mats down to prevent the potential soiling of carpet, or possible scratches or marks to surfaces. Our experienced delivery team is able to handle the most delicate circumstances. Any further protection to floor surfaces is the customer's responsibility. It is recommended that all newly laid laminate, hardwood, vinyl or any other flooring surface should initially be covered with heavy construction paper and taped down with masking tape. Under no circumstances are bedding sheets acceptable! If you are concerned, please discuss the details with your salesperson.

Our on-staff delivery personnel do their best to ensure the product will be delivered without and damage to your home or property. Mistakes can happen; in the rare occurrence an unforeseen problem or condition complicates the delivery and results in damage (e.g. marked walls, scratched floors...) you need to follow the instructions below to avoid any conflicts.

To avoid any conflicts, our delivery team is required to pre-inspect the intended path of the furniture, to make aware of any prior markings or damage already sustained to the premises. It is imperative that the customer also inspects the same area involved with the delivery for any apparent signs of damage before our team leaves. Any damage that does occur will be documented and we will respond promptly to ensure your complete satisfaction. We can not however, be held responsible for damage claims recognized after our delivery team has left your home.

Thank You! The staff at Concord Furniture

 
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